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VIRGO's B/OSS Launches New Live Event for Communications Service Providers

VIRGO's B/OSS Launches New Live Event for Communications Service Providers

 

VIRGO, an information distribution company focused on the most innovative and complex business-to-business markets that fuel the U.S. and world economies, announced the launch of a new live event within its Communications Network. The B/OSS Customer Experience 360 event will take place April 24-25, 2012 in Washington, D.C.

 

“Customer experience is at the epicenter of the dramatic changes reshaping the global communications service provider industry, and redefining the BSS/OSS mission,” says VIRGO CEO John Siefert. “The B/OSS Customer Experience 360 event this spring will help define the related issues, and frame the thought process decision makers are mapping out, from an overall industry perspective.”

 

Designed for BSS/OSS professionals who must come to grips with customer experience optimization, whether from a technical perspective or one of process creation, marketing, business development or corporate strategy, the B/OSS Customer Experience 360 event will take a deep look at customer experience. It will be a definitional examination from every angle of the leading issue on the global CSP industry’s agenda.

 

"This is not your typical high-level glossing of various back office topics, but a tightly focused deep dive into the key elements of delivering that coveted customer experience," said Tim McElligott, editor-in-chief at B/OSS. 

 

The event will feature an intimate networking event and workshop the evening of Tuesday, April 24 followed by an all day education program on Wednesday, April 25. The program will be presented in a 7-step approach to customer experience and will also feature a Keynote Address and Executive Panel Discussion.

 

“B/OSS is specific to and focused on service providers”, said B/OSS Publisher Danica Cullins. “The B/OSS Customer Experience 360 offers a setting where availability to key professionals is fundamental. There is nothing that can replace live learning and personal interaction to further your professional goals and strengthen relationships.”

 

B/OSS Customer Experience 360 is sponsored by IDI Billing Solutions. For more information on B/OSS Customer Experience 360, visit www.billingosslive.com/CE360.

 

About B/OSS
Billing & OSS World (B/OSS) is a leading provider of news and information distribution as well as editorial analysis for communications service providers’ software sector. As CSPs strive to streamline their businesses and make them more competitive through the application of business and operations support systems and processes, B/OSS offers a comprehensive source of intelligence that identifies industry trends, drivers and innovations in this sector.

 

About VIRGO Publishing
VIRGO is an information distribution company focused on the most innovative and complex business-to-business markets that fuel U.S. and world economies. Our mission is to help business professionals break through the hype, ambiguity and information deluge they experience, by offering trustworthy guidance on the decisions they need to make — be that early in their decision making process, whilst making a purchase decision, or following the decision when a product, service or ingredient is in use.

 

We do this in each of our networks by focusing on five key tenets that make their information journey fruitful: Content, Audience, Brands, User Experience and Performance Marketing.

 

With 19 brands including trade magazines and/or websites, 8 trade shows and regional conferences, training and accreditation programs and an expanding online platform, VIRGO leverages its events, publications, digital and other media to provide integrated solutions for professionals in industries, including healthcare, natural products, telecommunications and self-storage.

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